Frequently asked
Everything you might wonder.
Answers grounded in the supplied product information. For medical questions, please consult a qualified healthcare professional.
What is included with my order?
Included accessories vary by model. The typical package contains the LED device, USB-C charging cable, user manual, and — where supplied — a handheld controller. Please confirm the exact packing list with the store owner before publishing.
Which model should I choose?
The 1200 mAh face mask suits longer, uninterrupted sessions. The 400 mAh variants are a lighter starting point. The neck device targets neck care specifically. All four models can be compared on the home page.
Is the product wireless?
Yes. Each model is rechargeable and used cord-free during sessions.
How do I charge it?
Charge with the supplied USB-C cable. Do not use the device while charging unless the manual permits it.
How long does charging take?
Refer to the supplied user manual for exact charging times, which depend on the battery capacity of your chosen model.
How long should each session last?
Always follow the session length recommended in the supplied user manual. Do not exceed the manufacturer's stated duration.
How often should it be used?
Follow the frequency guidance in the user manual. Reduce or pause use if any discomfort occurs.
Can the face and neck products be purchased separately?
Yes. Each model is sold individually so you can build the ritual that suits your routine.
Is it suitable for sensitive skin?
If you have sensitive skin or a skin condition, consult a qualified healthcare professional before using LED devices.
Can it be used with skincare products?
The device is intended to be used on clean, dry skin. Apply serums, moisturizers, or sunscreen after your session as directed.
How should it be cleaned?
Wipe the inner surface with a soft, slightly damp cloth after each session. Do not submerge the device. Full instructions are in the supplied manual.
Does it include eye protection?
Refer to the supplied instructions. Keep eyes closed during sessions unless the manual states otherwise.
Can it be used during pregnancy?
Consult a qualified healthcare professional before using LED beauty devices during pregnancy.
Who should avoid LED beauty devices?
People taking photosensitizing medication, those with certain medical or skin conditions, and anyone unsure whether LED light is appropriate should consult a healthcare professional.
When will my order arrive?
Delivery estimates depend on your region and are shown at checkout. Standard tracked shipping usually arrives within the quoted window.
How can I track my order?
You will receive a tracking link by email once your order ships.
What is the return policy?
Returns are accepted within 30 days of delivery on unused items in original packaging. See our Returns page for hygiene restrictions and full details.