Returns & refunds
Simple, respectful, and clear.
AuraLume works with trusted fulfillment partners to ship your order. If something isn't right, we coordinate the return directly with them so you don't have to manage cross-border shipping yourself.
Return window
Return requests must be submitted within 30 days of delivery.
How to start a return
- Email us at supportauralumebeauty@gmail.com with your order number and the reason for the return.
- Include clear photos if the item arrived damaged, defective, or incorrect.
- Our team will review your request and, if approved, provide a prepaid return label or return instructions from our fulfillment partner.
- Ship the item back using the label or instructions we send you.
- Once the fulfillment partner confirms receipt and inspection, we issue your refund.
Eligibility
- Item must be unused and in original packaging with all accessories.
- Hygiene seals, where applied, must be intact.
- Proof of purchase is required.
Hygiene restrictions
Because this is a wearable facial device, opened or used items cannot be resold and are only eligible for return if they arrive damaged or defective.
Damaged or incorrect items
Contact us within 48 hours of delivery with photos and your order number. We will coordinate a replacement or refund with our fulfillment partner at no extra cost to you.
Return shipping
For approved returns, we provide a return label or return address through our fulfillment partner. Customers are responsible for return shipping only when returning an item for a change of mind and the item is not defective or incorrect.
Refund timing
Refunds are issued to the original payment method within 5–10 business days after the fulfillment partner receives and inspects the returned item.
Order cancellations
Orders can be cancelled within 12 hours of placement, before dispatch, by contacting our support team. After dispatch, the standard return process applies.
Questions?
Reach out to supportauralumebeauty@gmail.com and we'll guide you through the process.